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Coronavirus (COVID-19)
Clinic Update

23 October 2021
Latest Update on Actions - Coronavirus (COVID-19)

The team at Melbourne Psychology & Counselling (MPC) will continue to provide psychological therapy during the COVID-19 pandemic in 2021. We adjust the way we work in line with the latest Victorian Government public health requirements. Below are current measures we are taking to comply with current rules:

1. Continuity of care via telehealth or face-to-face during lockdown periods.
Psychology is a permitted industry for the provision of health care. We are able to offer telehealth sessions during lockdowns or in-person sessions for vaccinated clients. Please consult with your psychologist if you think your situation qualifies for in-person sessions.

We request that clients that usually see their psychologist face-to-face make use of telehealth sessions to maintain continuity of treatment during lockdown periods rather than cancelling their appointments. The effectiveness of treatments can be impacted by multiple disruptions. MPC strongly recommends treatment continue via telehealth to maintain efficacy. Please contact your psychologist if you are unable to switch to telehealth sessions to discuss alternative arrangements.

2. Continuing telehealth sessions

Telehealth psychology sessions with a Medicare rebate are available until 31 December 2021. The Federal Health Minister has announced that telehealth will become a permanent part of health provision in Australia. We have not received confirmation at this stage whether this will apply for psychology treatment. Fingers crossed!

3. Attendance for in-person sessions (masks, QR code, vaccinations)

Under Victoria’s Roadmap Step 2, routine psychology services may be offered. However, telehealth services continue to be the preferred first option for care delivery wherever clinically appropriate. In-person sessions can go ahead so long as the following safety practices have been followed:




Clients and psychologists must wear a face mask for in-person psychology sessions. There are exceptions for clients in some circumstances. Please consult with your psychologist to discuss this further.

QR Code

Anyone who enters the premise at MPC is required to check-in using the QR code posted at the front door, or hallway entrance, or to use the sign in book.

Vaccinations of Health Workers and Staff

All health workers and staff of MPC have had their full COVID-19 vaccinations.

Vaccinations of Clients

From 29th October, clients who are eligible for the COVID-19 vaccination will be asked to show evidence of being fully vaccinated (or valid medical exemption) for COVID-19 prior to attending face-to-face appointments. Clients who do not wish to show evidence, or who are not fully vaccinated, can continue to access psychology sessions by telehealth. MPC will review this policy when rapid tests are available, and/or when vaccination numbers in the Moreland LGA increase, and/or if government advice changes. 

​4. Attendance at the Clinic when unwell


As per our previous guidelines, clients are asked to change to telehealth appointments if they, or anyone in their household, are awaiting a COVID-19 test result, or have any symptoms of illness, including:


  • fever/ chills

  • cough

  • sore throat

  • shortness of breath

  • runny nose

  • loss of smell/taste

  • headache

  • muscle pain

  • stuffy nose

  • nausea

  • vomiting

  • diarhorrea



Finally, our team is working hard to continue to provide psychological care for our clients and community during this time. We understand that frequent changes of the rules and changes can be challenging. Please don't hesitate to contact us with any questions or concerns.

The team at Melbourne Psychology & Counselling (MPC) is committed to continuing to provide psychological treatment to our clients and local community during this very difficult time.


Dr Claire Ahern & Dr Christine Raab
Directors - Melbourne Psychology & Counselling

23 October 2021