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What to expect from your first appointment

Research findings suggest that the foundation of successful therapy is the relationship between therapist and client. With this in mind we provide a free phone conversation and assessment for every client so we can match you with the right psychologist. 

We will talk with you about what to expect from counselling and what your goals are. We will refer you to a more suitable service in the area if we can’t help.

Please do not hesitate to contact us if you have any questions or would like assistance finding other services and practitioners in the area.


We are committed to providing accessible and high quality psychological treatment.

We are committed to providing accessible and high quality psychological treatment. Our fees are set below those recommended by the Australian Psychological Society (APS)

You don’t need a referral to see a psychologist. However, many of our clients are eligible for a Medicare rebate for sessions with a Mental Health Care Plan referral from their GP. With a Mental Health Care Plan our clients pay between $ out of pocket per session.

We are able to process private health insurance through HICAPS. 

​We accept referrals from TAC, EAP services, Workcover, DVA and Victims’ of Crime.


Seeing a psychologist can be daunting. Here is some information to explain the process. 


You may wish to orientate yourself to the treatment approaches of different psychologists by having a look around the MPC website and reading staff profiles. You can send us an email or give us a call for an obligation-free chat. Given the importance of the relationship between the client and therapist for the success of treatment, you can use the phone call as an opportunity to get a feel for our style.


You are not under any contract, so if you don't think we would be a good fit for you, or if our psychologists do not have the availability or suitability for your needs, we will do what we can to help you to find the best health professionals and services for you in the area.


In-Person Session (at Moreland Road Clinic)
During this period of social distancing we ask that you complete your paperwork and bring it with you to your first appointment (if possible). We ask that you arrive on time for your session to minimise exposure between clients in the waiting area.

Telehealth Session

We will send you paperwork to set you up for your first appointment. Please make sure that you have emailed us your signed new patient form, as well as your referral from your GP prior to your first session. Before your session also familiarise yourself with our online guide: How to Prepare for Your Telehealth Session.


The first session typically starts with learning a little about your psychologist and service policies such as confidentiality. Your psychologist will then conduct a psychological assessment, which involves talking about the reasons for your visit, your current life situation, difficulties, your strengths and ways you cope already, and any other related factors and history. This assessment is important to enable your psychologists to work with you to create the most effective and efficient treatment plan for your personal situation.


Typically, in the first session your psychologist will also work with you to create some initial goals for therapy. The assessment usually fills your first and second visit. These sessions are also a good opportunity to ask any questions that you may have about therapy and what to expect for your treatment.


During the sessions following the psychological assessment, your psychologist will be able to suggest which therapeutic modality is most suitable for you and your experience. Your psychologist will work with you to devise a plan that best meets your needs and will help you to achieve your goals for therapy. 

Your therapist may suggest weekly, fortnightly, or in some cases monthly sessions. Usually, therapy starts more frequently, and once your symptoms reduce, can be less frequent over time.

Therapy can involve a range of psychological techniques including supportive counselling, practical problem solving, and naming, identifying and learning to cope with difficult emotions, thoughts, behaviours, and recurring interpersonal problems. There may be some homework to help you become your own therapist at home.


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