Website Terms & Conditions of Use
Melbourne Psychology & Counselling, ABN: 46 393 259 189 (“us”, “we”, or “our”) recognises the
importance of your privacy and respects your right to control how your Personal Information is collected
1. APPLICATION OF TERMS AND CONDITIONS
These Terms and Conditions apply to your use of www.melbpsych.com.au (this “Website”).
Thank you for visiting this Website. This Website is owned and operated by Melbourne Psychology &
Counselling, ABN: 46 393 259 189.
By accessing and/or using this Website and services, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you are not authorised to access and use this Website,
and you must immediately stop doing so.
You agree to be bound by these Terms and Conditions.
We reserve the right to withdraw or amend the content on this Website at any time without notice. We
will not be liable for any reason our Website is unavailable at any time or for any period. We may restrict
access to some parts of or the entire Website, from time to time.
We may amend these Terms and Conditions from time to time and these changes will be deemed to be
immediately incorporated into and form part of these Terms and Conditions. By continuing to visit and use
this Website and purchase our services, you will signify your agreement to be bound by the amended Terms
and Conditions. We encourage you to read our Terms and Conditions and check back often.
These Terms and Conditions are governed by the laws of Australia.
In these Terms and Conditions:
Including and similar words do not imply any limit.
Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost,
including legal costs on a solicitor and own client basis.
Personal Information means information about an identifiable, living person.
Terms and Conditions means these Terms and Conditions titled ‘Website Terms and Conditions of Use’.
We, us or our means Melbourne Psychology & Counselling.
Website means www.melbpsych.com.au
You means you or, both you and the person on whose behalf you are acting.
We may collect Personal Information about you on the Website such as when you register your interest
and upload a copy of your referral. This Personal Information will enable us to provide our services,
including responding to your enquiry or processing your request, and for other purposes as detailed in our
We may disclose that information to third parties that help us deliver our services (including information
technology suppliers, communication suppliers and our business partners) or as required by law. If you do
not provide this information, we may not be able to provide all of our services to you.
a. how we store and use, and how you may access and correct your Personal Information;
b. how you can lodge a complaint regarding the handling of your Personal Information; and
c. how we will handle any complaint. If you would like any further information about our privacy
policies or practices, please contact Dr Christine Raab or Dr Claire Ahern at
https://www.melbpsych.com.au/complaints-process or (03) 9005 1769.
By providing your Personal Information to us, you consent to the collection, use, storage and disclosure of
We offer all services as set out on this Website.
We reserve the right to amend the prices of our services at any time.
5. BOOKINGS AND CANCELLATION
Bookings will not be effective until confirmed in writing by us.
If our service is cancelled by us, no cancellation fee will be payable, and you may have the option of
rescheduling or receiving a refund in full with no deductions or fees applicable.
6. INTELLECTUAL PROPERTY
This Website and its content contain intellectual property owned by us, including trademarks, copyrights,
proprietary information and other intellectual property.
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from,
distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of our
intellectual property, in whole or in part, without our prior written consent.
To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other
person for any Loss.
We make no representation or warranty that this Website is appropriate or available for use in all countries
or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to
and use of this Website is not illegal or prohibited, and for your own compliance with applicable local laws.
This Website, and all blog articles, resources, tools, and other resources on this Website are educational
and informational resources only and are not a substitute for any kind of professional or specialist advice.
We cannot guarantee the outcome of following any recommendations provided and any statements made
regarding the potential outcomes are expressions of opinion only.
By continuing to use and read our Website and all blog articles, resources, tools, and other resources, you
acknowledge that we cannot guarantee any particular results, as such outcomes are based on subjective
factors that are not within our control. Therefore, following any information or recommendations provided
on our Website and in our blog articles, resources, tools, and other resources is at your own risk.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in
connection with the use of this Website or a linked website. You must take your own precautions to ensure
that whatever you select for your use from this Website is free of viruses or anything else (such as worms
or Trojan horses) that may interfere with or damage the operations of your computer systems.
This Website may contain links to websites operated by third parties. These links are provided for
convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not
endorse and are not responsible for the content on these linked websites and have no control over or rights
in these linked websites.
To the maximum extent permitted by law:
a. you access and use this Website at your own risk; and
b. we are not liable or responsible to you or any other person for any Loss under or in connection with
these Terms and Conditions, this Website, or your access and use of (or inability to access or use)
this Website. This exclusion applies regardless of whether our liability or responsibility arises in
contract, tort (including negligence), equity, breach of statutory duty, or otherwise.
9. ACCEPTABLE USE POLICY
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws
applicable to this Website, including but not limited to:
a. any act that would constitute a breach of privacy or any legal rights of any other person;
b. use this Website to defame any person or entity;
c. upload any virus, malware or other malicious software that is, or is likely to be detrimental to or in
violation of our systems or a third party’s systems or network security.
10. SUSPENSION AND TERMINATION
Without prejudice to any other right or remedy available to us, if we consider that you have breached these
Terms and Conditions or we otherwise consider it appropriate, we may immediately, and without notice,
suspend or terminate your access to this Website (or any part of it).
On suspension or termination, you must immediately cease using the Website and must not attempt to
gain further access.
If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this
satisfies all legal requirements in relation to written communications.
These Terms and Conditions, and any dispute relating to these Terms and Conditions or this Website, are
governed by and must be interpreted in accordance with the laws of Australia. Each party submits to the
non-exclusive jurisdiction of the Courts of Australia in relation to any dispute connected with these Terms
and Conditions or this Website.
For us to waive a right under these Terms and Conditions, the waiver must be in writing.
Clauses which, by their nature, are intended to survive termination of these Terms and Conditions,
including clauses 6, 7 and 8, continue in force.
If any part or provision of these Terms and Conditions is or becomes illegal, unenforceable, or invalid, that
part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability
or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as
severed from these Terms and Conditions. The remainder of these Terms and Conditions will be binding on
These Terms and Conditions set out everything agreed by the parties relating to your use of this Website
and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms
and Conditions. The parties have not relied on any representation, warranty or agreement relating to this
Website that is not expressly set out in these Terms and Conditions, and no such representation, warranty
or agreement has any effect from the date you agreed to these Terms and Conditions.
If you have any feedback or a complaint, please visit this page https://www.melbpsych.com.au/complaints-
process or call us at (03) 9005 1769.