EMPLOYEE WELLBEING
Employee Assistance Program (EAP)
Coburg, Melbourne & Australia Wide
Fast access to experienced psychologists and counsellors for your employees without call centres, outsourcing, or delayed care.
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Direct access to registered psychologists (not triage call centres)
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Short wait times for employees
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Confidential, evidence-based support
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Available in-person in Melbourne & via telehealth Australia-wide
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Flexible packages for small and medium businesses
A better kind of EAP
Many traditional EAP services rely on call centres, rotating counsellors, and limited clinical depth.
Our EAP is different.
We provide organisations with access to:
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Highly trained psychologists
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Clinically experienced counsellors
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Consistent, high-quality care
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Real therapeutic support (not scripted sessions)
This means employees receive meaningful psychological support, not just short check-ins.
GETTING STARTED
How our EAP works
From initial contact through to program setup and employee access, we provide a clear, streamlined process to ensure your team receives timely and effective wellbeing support.
1
Set up your program
We work with you to design an EAP that fits your organisation's needs, workforce size, and budget. Together, we'll determine:
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The number of sessions available to employees
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Whether employees can access psychologists, counsellors, or both
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Fee structure and billing arrangements
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The level of utilisation reporting required
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Referral and booking pathways
We also provide communication materials to help launch the program, including employee information sheets, flyers, and promotional content explaining how to access the service confidentially.
This flexible approach allows organisations to create an EAP that is tailored to their workforce, rather than adopting a one-size-fits-all model.
2
Employees access support
Employees can access support in the way that best suits your organisation and workforce.
Depending on your EAP arrangement, employees may either:
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Contact our clinic directly and book confidential appointments themselves; or
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Be referred through your HR team or designated workplace contact.
For organisations that wish to maximise employee privacy, we can verify EAP eligibility using an employee's work email address or other agreed process. This allows us to confirm that an individual is a current employee without sharing information with the employer about who has accessed the service, why they are seeking support, or what is discussed in sessions.
Alternatively, some organisations prefer a referral pathway through HR, where employee access and session approvals are managed internally.
The level of communication between our clinic and your organisation is determined during the EAP setup process and can be tailored to balance employee confidentiality with organisational requirements.
Confidentiality is central to our EAP services. We can structure programs ranging from fully confidential employee self-referral models through to HR-managed referral pathways, depending on your organisation's needs.
3
Fast access to the right clinician
Timely support matters. We aim to provide employees with prompt access to a psychologist or counsellor whose experience matches their needs.
As a specialist mental health practice, our clinicians are highly trained and experienced in supporting a wide range of concerns, including workplace stress, burnout, anxiety, depression, trauma, relationship difficulties, and life transitions.
Rather than simply offering the next available appointment, our warm and experienced intake team work to connect employees with the most appropriate clinician for their situation.
This means employees can access meaningful, evidence-based support from experienced mental health professionals, helping them address concerns early and effectively.
4
Ongoing support or referral if needed
Support is typically short-term and solution-focused, helping employees address immediate concerns and develop practical strategies to improve their wellbeing and functioning at work and in daily life.
Where ongoing or more specialised care is needed, we provide clear referral pathways and can support employees in transitioning to longer-term psychological treatment or additional services. This ensures employees receive the level of care that best matches their needs, without disruption to continuity of support.